Refund policy
Eligibility: Returns are accepted only for items that are visibly defective or damaged upon receipt.
Unboxing Video: To help us provide the best customer support, please record an unboxing video with a 360° view of the package and its contents upon delivery.
Return Process:
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To start a return, you can contact us at auraviejewels@gmail.com within 2 days after receiving your order.
- Submit your unboxing video to help us assess the issue and expedite your
To start a return, you can contact us at auraviejewels@gmail.com
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Refunds
Refunds will be processed only after we have received and inspected the returned item. The original shipping fee will not be refunded.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auraviejewels@gmail.com.